Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the Trioz Auto software (“Software”), provided by Trioz Global (“Company”), registered in the United Arab Emirates (UAE).

2. Description of Services

The Software automates garage functions, including monitoring employee and bay utilization, managing customer and supplier databases, updating service status, generating quotes and invoices, and facilitating customer payments.

3. User Responsibilities

Users must comply with WhatsApp & Message Bird Guidelines due to the integration of these services. Users are responsible for the accuracy of data entered into the Software.

4. Payment Terms

Billing is available on a monthly or yearly basis. Advance payment for a year entitles the user to one additional month free. Cancellations must be made 24 hours before the billing date. Subscriptions remain active until the paid period ends.

5. Safeguarding user data

Data Storage and Privacy Data is stored on Amazon Web Services (AWS). The Company commits to safeguarding user data and will publish a detailed Privacy Policy outlining specific data protection measures.

6. Support and Maintenance

Free support is provided for six months post-purchase. Users can opt for an Annual Maintenance Contract (AMC) thereafter. Software updates will be provided as required, with advance notification to users.

7. Modification of Terms

The Company reserves the right to modify these Terms and Conditions. Users will be notified of changes through the contact information provided.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the UAE. Disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in the UAE.

9. Contact Information

For support or queries, users should refer to the contact information available on the Company’s website.

10. Limitation of Liability

The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from the use or inability to use the Software.

11. User Conduct and Prohibitions

Misuse of the Software or sharing of licenses is strictly prohibited and may lead to inaccurate data and reports. Violation of this clause may result in immediate termination of service.

12. Intellectual Property

The Software is the property of Trioz Global. Users are granted a license to use the Software under these Terms and Conditions.

13. Termination of Service

The Company reserves the right to terminate a user’s access to the Software for misuse or unauthorized sharing of licenses.

14. Acceptance of Terms

By using the Software, users agree to these Terms and Conditions.
This draft is a starting point and should be reviewed and, if necessary, modified by a legal professional, especially to ensure compliance with UAE laws and international standards.

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